Automatic Feedback Service set up on Prestashop (2024)
By using the module "mailalerts" of Prestashop you will be able to send out Trustpilot's invitations with the Automatic Feedback Service. Read more about the AFS here.
1. Download MailAlerts module: https://addons.prestashop.com/en/emails-notifications/24547-mail-alerts.html
2. Find your Trustpilot's email address here: https://businessapp.b2b.trustpilot.com/invitations/eti-settings
3. Past your Trustpilot's address here:
4. Go to Translations to find the template that is used for the New Order email:
5. Choose new_order > edit HTML version > edit the source code of that template and add the following script:
<!--
<script type="application/json+trustpilot">
{
"recipientEmail": "{email}",
"recipientName": "{firstname} {lastname}",
"referenceId": "{order_name}"
}
</script>
-->
Follow this guide if you want to use other structured data snippets to personalize even more your invitations (ex: send invitation in different languages, pre-tag your reviews...): Add a structured data snippet for Automatic Feedback Service
6. From the email settings, select which template you want to send out to your customers & add if needed an invitation's delay.
Now every time a new order is confirmed an invitation will be created. You can see it from your Invitation history.
4 commentaires
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This procedure does not work.
Trustpilot say that the SFA email and the customer email are the same.
I think that trustpilot considers the mail in the TO: field to be the recipient's mail, ignoring the mail that should fit in the dynamic placeholders.
My guess is that the script is not being read correctly by trustpilot.
Sofia Lopez Monti Trustpilot
This is the script that will work for PrestaShop:
<script type="application/json+trustpilot">{ "recipientEmail": "{email}", "recipientName": "{firstname} {lastname}", "referenceId": "{order_name}" }</script>Jose Crespo
This solution doesn't work.
Trustpilot says that the SFA email and the customer email are the same.
Sofia Lopez Monti Trustpilot
Hi Jose,
That happens when the script is missing, so Trustpilot is not getting an email from a user to send the invitation. If you email support@trustpilot.com you can get help with the troubleshooting.
Best
Sofia