My reviews FAQ

Discover where you can find reviews, how to reply to businesses, and what information you need to be able to write a review.

• Why are some reviews marked "Verified"?
• What do 'Asking for reviews', 'Claimed' and 'Unclaimed' mean?
• Who can write a review and when?
• ​What does "Reviewer contacted" mean?
• Why do I need to fill in a reference number?
• Can companies respond to reviews?
• Where will my reviews be displayed?
• ​Can my Facebook friends see my reviews?
• Filter a company's reviews
• Review a company multiple times
• How can reviews improve your online shopping experiences?
• How do I use the Trustpilot Google Chrome extension?