Working with reviews

Review guides, tools and tips

• ​Why is a review no longer visible?
• Set up local reviews for your company’s locations
• ​Manage and analyze your local reviews
• ​Display local reviews on your site and Trustpilot profile page
• ​How to find information about reviewers
• ​What do I do if I get a negative review?
• ​What happens after companies report reviews?
• ​How are reviews collected?
• Reference number verification
• The Service Reviews page
• Request a reference number from your reviewers
• How should I reply to reviews?
• How to report reviews from your business account
• What happens to reviews when a company changes ownership?
• Tagging and pre-tagging service reviews