CS-Cart + Trustpilot - Automatic Feedback Service (AFS) Setup
CS-Cart + Trustpilot AFS integration sends email invitations automatically to your customers to leave a review after they make a purchase or have a service experience. When a customer purchases something from your business, you send them an order confirmation via email, which triggers an invitation to be sent. You can read more about AFS here.
If you want to use AFS with CS-Cart, you’ll need to use a structured data snippet. You can set it up by adding the following code snippet to the template of your confirmation emails.
You’ll need to find the right place to edit your code, by going to your source code editor.
Here’s a sample of what the code snippet should look like:
{literal}
<p>Hello</p>
<script type="application/json+trustpilot">
{
"recipientEmail":"{$order_info.email}",
"recipientName":"{$order_info.firstname} {$order_info.lastname}",
"referenceID":"#{$order_info.order_id}"
}
</script>
{/literal}
If you’d like more information on how to use a structured data snippet with AFS, check out this article.
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