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CVent + Trustpilot - Automatic Feedback Service (AFS) Setup

CVent + Trustpilot AFS integrations sends email invitations automatically to your customers after they have a service experience or purchase a product. When a customer purchases something from your business, you send them an order confirmation via email. You can read more about AFS here

If you want to use AFS with CVent, you’ll need to use a structured data snippet. You can set it up by adding the following code snippet to the template of your confirmation emails.  Here’s how you can find the right place to add it.

Note: Using the HTML button at the bottom of the HTML Content window will not show the full code.

Make sure to use the Edit HTML Source button at the top of interface, so you can see all of the code and find the right placement for the structured data you will need to add.

The code highlighted in yellow is the code you’ll need to edit in order to use AFS. 

Here’s a sample of what the code snippet should look like:

<script type="application/json+trustpilot">
{
"recipientName": "{[C-FIRST NAME]}",
"referenceId": "{[C-CONTACT SOURCE ID]}",
"recipientEmail": "{[C-EMAIL]}"
}
</script>

If you’d like more information on how to use a structured data snippet with AFS, check out this article.

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