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3D Cart + Trustpilot - Automatic Feedback Service (AFS) Setup

3D Cart + Trustpilot AFS integration automatically sends email invitations to your customers to leave a review after they purchase a product or have a service experience. When a customer purchases something from your business, you send them an order confirmation via email, which triggers an invitation to be sent. You can read more about AFS here

If you want to use AFS with 3D Cart, you’ll need to use a structured data snippet. You can set it up by adding the following code snippet to the template of your confirmation emails. To get started: 

In 3D Cart, go to Settings > Design > Emails. Click on a template -  they each have their own BCC.

Here’s a sample of what the code snippet* should look like:

<script type="application/json+trustpilot">
{
"recipientName": "[ofirstname]",
"recipientEmail": "[oemail]",
"referenceId": "[invoicenum]"
}
</script>

*currently cannot pickup on Product variables

If you’d like more information on how to use a structured data snippet with AFS, check out this article.

You might be experiencing longer response times due to high request volumes related to COVID-19. We’ll get back to you as soon as possible. Thanks for your patience.