Pipedrive + Trustpilot: Automatic Feedback Service
1. Find your Trustpilot's email address here: https://businessapp.b2b.trustpilot.com/invitations/eti-settings
2. On Pipedrive, create a new Automation.
3. Choose your conditions, add the action "Send an email" and add your Trustpilot address as a recipient, so every time the conditions are met, a notification email will be sent to Trustpilot.
4. In the body of the email, add the following script:
<script type="application/json+trustpilot">
{
"recipientName": "balise dynamique",
"recipientEmail": "balise dynamique",
"referenceId": "balise dynamique"
}
</script>
Follow this guide if you want to use other structured data snippets to personalize even more your invitations (ex: send invitation in different languages, add product review invitations...): Add a structured data snippet for Automatic Feedback Service
4. From the email settings, select which template you want to send out to your customers & add if needed an invitation delay.
Now every time a customer will fulfill the chosen conditions on Pipedrive a Trustpilot's invitation will be created. You can see it from your Invitation history.
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