ActiveCampaign has recently updated their platform so that their dynamic values are automatically converted into a "designed" version which disrupts with the script that Trustpilot expects. 

We have found a workaround where you should copy + paste the script as indicated below, and as long as you don't open that template again it will remain as it is. As soon as you open the template, the values are replaced by their graphically designed version and the script stops working.

Here are the steps to set up the notification email and the script below, with a video on how to save and not edit the template :)

Integrating with a new Automation
1. On the left side of the home screen, go to ‘Automations’
2. It should take you to the Automations tab within ‘Automations’

3. Select ‘Create an automation’

4. Select ‘Start from Scratch’ or choose a pre-built automation you would like to work off of. For this example, we are going to create an automation from scratch.

5. Determine the appropriate trigger to send out the Trustpilot emails.

6. Next, select the ‘Send a notification email’ when the ‘Add a New Action’ screen pops up OR you can simply click on the + icon to add a new action.

OR

7. Once you are in the ‘Compose a Notification Email’ window you will need to do the following:
a. Paste your unique Trustpilot AFS email in the ‘Send to’ section
b. Paste this script in the ‘Message’ section

<pre>&lt;script
type="application/json+trustpilot"&gt;
{
"recipientName": "%FULLNAME%",
"recipientEmail": "%EMAIL%",
"referenceId": "%SUBSCRIBERID%"
}
&lt;/script&gt;</pre>

c. Fill in the other input fields
d. Deselect the bottom two options

8. Once you have put in all the correct information, make sure to activate the Automation.

Video showing workaround for the dynamic values:

https://drive.google.com/file/d/1jXDRgZyPyNJNBr-8Whf9jItC6D0hMw2X/view?usp=sharing