We always strive to make the right decisions and apply our guidelines fairly and consistently. However, mistakes can happen. That's why anyone who's received a decision from our Content Integrity Team is able to raise a dispute.
If you've received an email from us and disagree with our actions, please let us know by replying to that email. Our Content Integrity Team will address your concerns and aim to resolve them right away or update you if more investigation is needed.
Every dispute is handled by a dedicated team of specialists to make sure you're heard and have confidence in the decisions we're making.
When can I dispute a decision?
The Content Integrity Team provides a decision when their investigation is complete. If you disagree with the decision and it was made within the past 6 months, you can submit a dispute. For example, you can dispute decisions like:
- Review removal
- Blocking of your account
- Outcome of a flagged review
- Warning or cease and desist letter
- Consumer Warning or Consumer Alert added to your profile
You can only dispute the same decision once. If you've already disputed a decision, our team cannot review it again.
How do I raise a dispute?
If you decide you’d like a fresh pair of eyes to review a decision made by the Content Integrity Team, click the "Dispute our Decision" link in the email where the decision was communicated and provide the required information.
Provide as much information as possible
To help us with our investigation, please include as many details as possible about what you’re disputing and why. Let us know what’s happened by explaining the facts and attaching any relevant documentation in the form of screenshots or pdfs.
What happens next?
You’ll immediately receive an email confirming that we've received your dispute, along with a ticket number for reference.
Our Escalations Team, who handle our dispute process, will investigate the case in line with our guidelines to determine whether the right decision was made. They’ll get back to you with a final outcome as soon as possible. If we need to ask you for more info, we’ll keep you in the loop of delays and expected resolution time.