All submitted reviews go through automated detection technology before they're posted on Trustpilot.

This helps us proactively detect reviews that don't follow our guidelines and maintain the trustworthiness of our platform.

What happens after I submit my review?

When you submit a review, our automated detection technology analyzes various factors to determine if it can be posted on our platform. After this, your review will either go live or be flagged for not following our guidelines.

How long does the process take?

The automated checks typically take up to two hours.

What types of guideline violations do you check for?

We check for unusual patterns that may indicate suspicious reviews and content that goes against our guidelines, such as advertising or promotional, or harmful or illegal content in reviews. Our goal is to ensure that reviews on our platform contribute to a positive and useful experience for our community.

How will I know if my review has been posted?

If your review follows our guidelines, it should be published within two hours. You'll also receive an email confirmation once your review is live.

If we detect any issues with your review, you'll receive an email explaining why your review was flagged. You'll also receive instructions on how to challenge the decision if you disagree with it.

Can I flag a review that breaks the rules?

Yes, if you come across a review that doesn't follow our guidelines, you can let us know by flagging it or using our whistleblower function. We'll investigate the case and take the appropriate action.