Verify your identity with photo ID

Trustpilot is committed to transparency. Read the Transparency Report 2024.

Showing that real people are behind the reviews found on Trustpilot promotes transparency and boosts confidence when shopping online. We encourage both businesses and reviewers to securely verify their ID, to help keep our platform safe and protect the integrity of our reviews.

Verifying your identity as a reviewer is a quick and easy way to build trust and credibility. Your full name and ID are never shared with anyone on Trustpilot or displayed anywhere on our site.

How do we verify you?

We work with our third-party verification partner, Veriff, an identity verification tool that shares our mission to build trust online. You can read more about their story here.

During the verification process, you’ll be asked to:

  • Take a picture of your physical ID

  • Take a selfie

example of selfie

What ID can I use?

To verify your identity, we’ll ask for an ID with a photo of you. Veriff supports the following IDs:

  • Passports from all countries
  • Driver's license
  • Residence permit
  • ID Card

Make sure that you're taking a picture of your actual ID. Uploading a photo of a screenshot or copy of your ID won't work, and will cause the verification to fail. 

Check out this list of supported documents by country.

You’ll also be asked to upload a selfie, which Veriff will use to compare with the photo ID you provided, ensuring you are the person that matches the ID. The selfie must be taken live, at the time of verification.

If you wear glasses, but don’t in your ID, remove them for the selfie to get a better match. When taking the selfie, make sure you are in a well-lit room, and your face is in frame and clearly visible.

How to verify

Get a photo ID ready and make sure you are using a device with a built in camera or webcam.

You can check Veriff’s own guidelines here.

There are 2 ways to start the verification process:

Within your account settings

  1. On Trustpilot, click your user icon in the top right corner. Select My Settings from the drop-down menu.
  2. Under Become a verified reviewer, click Get started.
  3. Follow the prompts to verify your identity.

After submitting a review

Once you’ve successfully submitted a review, you’ll see a section titled What's next? that prompts you to begin the verification process.

  1. Under Become a verified reviewer, click Get started.
  2. Follow the prompts to verify your identity.

Verification flow image

How to remove your verification 

You can remove the verified user badge from your Trustpilot account at any time. To do this: 

  1. On Trustpilot, click your user icon in the top right corner. Select My Settings from the drop-down menu.
  2. Under Verification settings, click Remove verification. Click Remove verification again to confirm.

Your verification status will be removed and the verification badge will no longer appear on any of your reviews or profile. You can re-verify at any time, should you wish to. 


Frequently asked questions

Do I have to verify my identity?

Though we strongly encourage identity verification to promote transparency for both businesses and for reviewers, verification is your choice and completely optional.

Where is my information stored? Is it secure?

Keeping your data secure and safe is Trustpilot and Veriff's top priority. We’re both devoted to upholding compliance to the General Data Protection Regulation (GDPR).

The ID and any information you provide as part of verification is never shared with any businesses or users on Trustpilot, and won't be associated with your Trustpilot account or displayed anywhere on our site. We will never use this information for anything other than the purposes of verifying your account.

Once submitted, your data will be accessible to Trustpilot and Veriff for 7 days, then removed completely. Trustpilot will only keep and display your status by showing a verification badge on your profile and reviews.

You can read more about Veriff’s privacy policy here and about our’s here.

How long does it take?

It can vary. You may be verified within a few minutes of completing the process or it may take a little longer. If the verification isn’t successful, you’ll have the option to try again. In some cases, Veriff may need to do some extra checks, which could take some additional time.

Can I verify multiple accounts?

If you have more than one Trustpilot account, only one of them can be verified.

Once my account is verified, will my reviews be verified as well?

Having a verified account does not mean that the reviews you write will always be labeled as "verified", and they can still be removed if they are in violation. You can read more about how reviews are verified here.

Why was my verification unsuccessful?

The most common reason we see verification’s fail is because a real physical ID was not used. Taking a picture of a saved copy of your ID from your computer won’t be accepted.

Make sure that you've done everything right by rereading this section or you can check Veriff’s own guidelines here. Then you can try again.

If the issue persists, please get in touch with our support team

Can I verify if I am under 18 years old?

Only users over the age of 18 can create a Trustpilot account. Therefore we only support verification for those 18 years and over. Anyone under the age of 18 trying to verify will be declined.

Do I have to use the QR Code to verify?

There are three ways to continue the verification process:

  • Scan the QR code and proceed on your mobile device
  • Enter your mobile number and get a secure link sent to proceed on your mobile device
  • Continue with your current device by clicking the link at the bottom of the modal

If you don't have a mobile device or do not wish to proceed with your mobile, you can continue with your computer, as long as it has a webcam or built-in camera. Otherwise, you will need to use a mobile device.

Verification options

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