Trustpilot’s Wix integration: Send review invitations

This feature is included in the Free plan.

An order from your Wix Store automatically triggers an email invitation to your customer to write a service review on Trustpilot. Once you’ve installed the Wix integration, invitations will begin to send automatically.

This integration is currently in beta mode and not available to all users yet. 

Here’s how to set up your invitations:

  1. In Trustpilot Business, go to Integrations > Ecommerce > Wix.
  2. Configure the Invitation trigger by choosing between two options. Order confirmed sends an invitation to customers while their order is processing. Order completed sends an invitation when their order is completed.

  1. You can also select the amount of time you’d like to pass between when a customer makes a purchase or uses your business. You can send immediately or up to 3 months later. Select the number of days, weeks, or months from the drop-down menu. If you want to send the invitation immediately, select 0 days.

  1. Click Save changes.

You can change more invitation settings like timing and frequency, email settings, and more in Invitation Settings. All settings configured here will apply to your invitations sent through the Wix integration. 

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