Attach a photo or screenshot to an email

Need to attach documentation to an email for our Content Integrity Team to review? Maybe our support agents are helping you troubleshoot and you need to send a screenshot as an attachment? This guide explains how to attach a file to an email.

When you reach out to us for support, we might ask you to send us a screenshot or some other type of documentation. They’re really useful in helping us get the information that we need in order to help resolve issues you’re having on Trustpilot.

If you're not sure how to take a screenshot, you can learn how here. Once your file is ready to go, all you need to do is upload it to an email message and send it our way.

How it’s done

The exact way to attach an image to an email depends on what mail service you’re using. That said, the overall process is pretty similar on most email programs. Usually it goes something like this:
  1. Go to the email you'd like to attach the image to. If you've already been in touch with us, it's important that you reply to the email response we sent you. If you send us a new email, you'll get a bounce message. 
  2. Find the menu item for attaching a file. It may say something like “Attach file” or appear as a paperclip icon. Click it to open up your files.
  3. Locate and select the file(s) that you want to attach to the email. If you're on desktop, you can usually attach multiple files at once by holding the Ctrl button, while selecting each file.
  4. Click the "Open" or another similar button to confirm the selection and attach the file(s) to the email.
  5. Continue writing your email as you wish. When you’re ready, all you need to do is hit send and your files will be sent together with the message.