Automatic Feedback Service is a handy tool that we’ve designed to allow you to automate your invitation collection, no matter what platform you’re using. Once you’ve set it up, we recommend taking a look at this checklist to make sure that everything runs smoothly.
To ensure your AFS is working correctly, use this checklist and make sure to:
- Copy your unique Trustpilot email address
- Add this email address as a BCC in a transactional email or add it in the to: field of a trigger email.
- Insert the structured data snippet to the html code of your transactional email. Make sure that it’s implemented as per our examples in this article.
- Visit your Invitation History. From there, you can view scheduled and sent review invitations
If you can see invitations being created from recent transactions, that means you’ve set it up properly. Good job!
If your invitations are being successfully sent, you should see one of the following status messages in your History.
|Sending - Delivery in progress|
|If invitations are scheduled to be sent with a delay of 1 or more days.|
|If they are scheduled to be sent immediately.|
Sometimes things don’t go quite right, and invitations can’t be delivered. You can find a comprehensive list of all possible invitations statuses here, alongside some troubleshooting tips and tricks.
Note: For transparency reasons, you won’t be able to send test invitations to addresses with the same domain as your company.