Trustpilot's Slack integration: Reply to reviews
Trustpilot's Slack integration makes it easy for you to streamline your business’s customer service. Receive, sort, and reply to all your reviews from Slack without logging into Trustpilot or changing your workflow.
Before you can reply to reviews through Slack, you'll need to install our integration first.
We don’t currently have a sandbox environment available for testing purposes.
Reply to reviews
In Slack, go to your channel that’s connected to Trustpilot.
/trustpilot settings or /trustpilot feedcommand to begin. Change the settings to fit your preferences.
Enter a command to view your reviews. For example,
/trustpilot latestwill display your latest unanswered review, and
/trustpilot 5 starswill display all 5-star reviews.
In the displayed review, click Reply. Enter your reply in the dialog box, then enter Return or click Send Message.