Trustpilot's Shopware integration: Send review invitations

This feature is included in the Free plan

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Trustpilot's Shopware integration makes it easy for you to automate your review collection, invite customers to write reviews, and add TrustBox widgets to your site. It supports Shopware versions 5.3-5.6. Learn how to send review invitations here.

Before you can send review invitations, you'll need to install our Shopware integration first.

Note: We don’t currently have a sandbox environment available for testing purposes. This integration is not compatible with Internet Explorer.

Set up invitations

An order from your Shopware web store automatically triggers an email invitation to your customer to write a service review on Trustpilot. Here’s how to configure the email settings:

  1. In Shopware, go to Marketing > Trustpilot Reviews.

  1. Under Invitation settings, you can configure your Sender name, reply-to email, Trustpilot website, and Send delay. You can also choose different language settings for your individual websites.

  1. You can also configure the invitation trigger by choosing between two options. Order confirmed sends an invitation to customers when Shopware is processing their order. Order completed sends an invitation when their order is completed.
  2. Click Save changes.

Include product review invitations

If you use product erviews for your business, you can turn on the option to include them in your invitation emails.

  1. In Shopware, go to Marketing > Trustpilot Reviews.
  2. Under Product Reviews, enable the Turn product review invitations on toggle.
  3. Fill in the SKU (Stock Keeping Unit) to let us know where you are saving your SKUs.

Note: You can scan your SKUs by clicking Check that all your products have SKUs. Trustpilot will scan all your products and check for missing SKUs. If any SKU data is missing you can go back to your Shopware admin product section and update.

  1. Fill in the GTIN (Global Trade Item Number) and MPN (Manufacturer Part Number). These fields are optional.
  2. Click Save changes.

Invite customers

You can choose to invite customers to review your business from the last 7 days to 6 months ago.

  1. In Shopware, go to Marketing > Trustpilot Reviews.
  2. Under Past Orders, choose the period you want.
  3. Click Sync up orders to save.
  4. You can view synced orders after you save. If there are any that failed to sync, you’ll see them at the bottom of the page. To try again, click Re-sync.

Next, you can add a TrustBox to easily display your review on you Shopware store.

Note: Trustpilot is not liable for any links to third-party websites in this article, including the content on any other websites linked to from this article.

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