Trustpilot's BigCommerce integration: Send review invitations

This feature is included in the Free plan

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Trustpilot's BigCommerce integration makes it easy for you to automate your review collection for service and product reviews, invite customers to write reviews, and add multiple TrustBox widgets. In this article, we’ll show you how to send review invitations.

Before you can set up review your review invitations, you'll need to install our BigCommerce integration first.

Note: We don’t currently have a sandbox environment available for testing purposes. This integration is not compatible with Internet Explorer.

Configure your invitations

An order from your BigCommerce web store automatically triggers an email invitation to your customer to write a service review on Trustpilot. Here’s how to set it up:

  1. In BigCommerce, go to Apps > Trustpilot Reviews.
  2. Under Invitation settings, configure the Invitation trigger by choosing between two options. Order confirmed sends an invitation to customers while their order is processing. Order completed sends an invitation when their order is completed.
  3. You can also configure your Sender Name, Reply-to Email, Trustpilot website, Send Delay, Language of email template, and email template
  4. Click Save changes.

Include product review invitations

If you use product reviews for your business, you can turn on the option to include them in your invitation emails.

  1. In BigCommerce, go to Apps > Trustpilot Reviews. Click Product Reviews.
  2. Under Turn product review invitations on, activate the Enable to start getting product reviews toggle.
  3. Fill in the SKU (Stock Keeping Unit), GTIN (Global Trade Item Number) and MPN (Manufacturer Part Number). These fields are optional.
  4. Click Save changes.

Invite customers

You can choose to invite customers from the past 1 week to 6 months.

  1. In BigCommerce, go to Apps > Trustpilot Reviews. Click Past Orders.
  2. Under Select all your orders from the past, choose the period you want.
  3. Click Sync up orders to save.

Next, you can add a TrustBox to easily display your reviews in your BigCommerce store.

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