Trustpilot's PrestaShop integration: Send review invitations

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Trustpilot's PrestaShop integration makes it easy for you to automate your review collection for service and product reviews, invite customers to write reviews, and add multiple TrustBox widgets. In this article, we’ll show you how to send review invitations.

Before you can set up your review invitations, you’ll need to install our PrestaShop integration.

Note: We don’t currently have a sandbox environment available for testing purposes. This integration is not compatible with Internet Explorer.

Set up invitations

An order from your PrestaShop web store automatically triggers an email invitation to your customer to write a service review on Trustpilot. Here’s how to set it up:

  1. In PrestaShop, go to Modules > Module Manager. Click on the Trustpilot tab on the left hand menu, under More. Select Invitations.
  2. Configure the Invitation trigger by choosing between two options. Order confirmed sends an invitation to customers while their order is processing. Order completed sends an invitation when their order is completed.
  3. You can also configure your Sender Name, Reply-to Email, Trustpilot website, Send Delay, Language of email template,andemail template.
  4. Click Save changes.

Include Product Review invitations

If you use Trustpilot’s Product Reviews for your business, you can turn on the option to include them in your invitation emails.

  1. In PrestaShop, go to Modules > Module Manager. Click on the Trustpilot tab on the left hand menu, under More. Select Product Reviews.
  2. Under Turn product review invitations on, activate the Enable to start getting product reviewstoggle.
  3. Fill in the SKU (Stock Keeping Unit), GTIN (Global Trade Item Number) and MPN (Manufacturer Part Number). These fields are optional.
  4. Click Save changes.

Invite customers

You can choose to invite customers from the past 1 week to 6 months.

  1. In PrestaShop, go to Modules > Module Manager. Click on the Trustpilot tab on the left hand menu, under More. Select Past Orders.
  2. Under Select all your orders from the past, choose the period you want.
  3. Click Sync up orders to save.

Next, you can add a TrustBox to easily display your reviews from your PrestaShop store.

Note: Trustpilot is not liable for any links to third party websites in this article, including the content on any other websites linked to from this article.

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