Trustpilot's WooCommerce integration: Send review invitations

Trustpilot's WooCommerce integration enables you to invite customers to write reviews, automate your review collection, and add multiple TrustBox widgets. Learn how to send review invitations here.

Before you can send review invitations through WooCommerce, you'll need to install our integration.

Note: We don’t currently have a sandbox environment available for testing purposes. This integration is not compatible with Internet Explorer.

Set up invitations

An order from your WooCommerce web store automatically triggers an email invitation to your customer to write a service review on Trustpilot. Here’s how to set it up:

  1. In WooCommerce, click on the Trustpilot tab on the left hand menu.
  2. Under Invitations, you can configure your Sender name, reply-to email, Trustpilot landing page, and Send delay.
  3. You can also configure the invitation trigger by choosing between two options. Order confirmed sends an invitation to customers when their order is processing. Order completed sends an invitation when their order is completed.
  4. Click Save changes.

Include Product Review invitations

If you use Trustpilot’s Product Reviews for your business, you can turn on the option to include them in your invitation emails.

  1. In WooCommerce, click on the Trustpilot tab on the left hand menu. Click Product Reviews.
  2. Under Turn product review invitations on, activate the Enable to start getting product reviews toggle.
  3. Fill in the SKU (Stock Keeping Unit), GTIN (Global Trade Item Number) and MPN (Manufacturer Part Number). These fields are optional.
  4. Click Save changes.

Invite customers

You can choose to invite customers from the last 7 days to 6 months ago.

  1. In WooCommerce, click on the Trustpilot tab on the left hand menu.
  2. Under Past Orders, choose the period you want.
  3. Click Sync up orders to save.
  4. You can view your synched orders after you save. If you have any that failed to sync, you’ll see them at the bottom of the page. To try again, click Re-sync.

Next, you can add a TrustBox to easily display your reviews in you WooCommerce store.

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