Trustpilot’s Shopify integration: Send review invitations

This feature is included in the Free plan

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Our Shopify integration makes it easy for you to invite customers to write reviews, automate your service and product review collection, and add multiple TrustBox widgets. In this article, we’ll show you how to set up your invitations and invite your customers.

Before you can set up your review invitations, you’ll need to install our Shopify integration.

Note: We don’t currently have a sandbox environment available for testing purposes. This integration is not compatible with Internet Explorer.

Set up invitations

An order from your Shopify web store automatically triggers an email invitation to your customer to write a service review on Trustpilot. Here’s how to set it up:

  1. In Shopify, click on the Apps tab on the left hand menu. Select Trustpilot Reviews.
  2. Under Invitations, configure the Invitation trigger by choosing between two options. Order confirmed sends an invitation to customers while their order is processing. Order completed sends an invitation when their order is completed.
  3. You can also configure your Sender name, Reply-to email, Trustpilot website, and Send delay.
  4. Click Save changes.

Include Product Review invitations

If you use Trustpilot’s Product Reviews for your business, you can turn on the option to include them in your invitation emails.

  1. In Shopify, click on the Apps tab on the left hand menu. Select Trustpilot Reviews.
  2. Under Product Reviews, activate the Enable to start getting product reviews toggle.
  3. Fill in the SKU (Stock Keeping Unit), GTIN (Global Trade Item Number) and MPN (Manufacturer Part Number). These fields are optional.
  4. Click Save changes.

Invite customers

You can choose to invite customers from the past 1 week to 6 months.

  1. In Shopify, click on the Apps tab on the left hand menu. Select Trustpilot Reviews.
  2. Under Past Orders, use the drop-down menu under Select all orders from the past to choose the period you want.
  3. Click Synchronize to save.

Next, you can add a TrustBox to easily display your reviews in your Shopify store.

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