Confirm details about your business

By confirming details about your business, you promote transparency and help consumers make decisions with confidence.

There are two forms of confirmation that are registered automatically when you sign up: registered domain name ownership and bank account.

We use a third-party database to confirm the ownership of the registered domain. We also register a bank account upon purchase of a subscription.

Additional options include providing proof of identity and confirming your contact details via Google Business Profile (formerly known as Google My Business).

Any additional details you confirm will be publicly displayed as checkmarks in the Company activity section of your Trustpilot profile. 

Confirm details about your business

In order to confirm additional details, you’ll need to have claimed your profile first. Once you’ve done that:

  1. In Trustpilot Business, go to Settings > Public profile settings > Profile page.
  2. Under Confirm company details, you’ll see several options. Depending on which option you choose, the process will vary. Read more about each option below.

Proof of identity

To confirm your identity, an Admin user on your account will need to provide valid identification. The user needs to upload a photo of a valid document (not expired or physically damaged). Supported documents include:

Contact details

To confirm your contact details, you’ll need to sync your Google Business Profile with Trustpilot. Your Google Business Profile will need to be "Verified" in order to sync and confirm your contact details on Trustpilot.

  • If your Google Business Profile has the status "Verified", we'll sync your contact details to your Trustpilot profile, and a checkmark will be added to your contact information.
  • If your Google Business Profile has the status "Unverified" or "Pending", the checkmark next to the item won't appear. Verify your account in Google Business Profile, then try again.

Registered domain name ownership

We automatically confirm your domain ownership through a third-party source, which is re-confirmed every month. To receive this checkmark, make sure your domain is registered with the third-party source via this link: D-U-N-S® Manager Dun & Bradstreet. Once registered, Trustpilot will automatically confirm your domain each month. If you're already registered, the green checkmark will appear after the next scheduled confirmation.

Bank account

This option is available to businesses with a paid plan, as we collect payment details once a payment method has been set up.

Who can confirm details?

Only an Admin can confirm details. If you're using our Free plan, you’re the Admin of your account.

 

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