​Why is a review no longer visible?

Got a notification about a new review but can't see it on your company profile page on Trustpilot? There are a few reasons why a review could have done a Houdini.

If you can't see a particular review on your company profile page, it could be because:

  • The reviewer has deleted their review. On Trustpilot, a review is user-generated content that can be edited or deleted at any time by the person who wrote it.
  • The review was notified to us and taken offline as a result of our investigation. Reviewers can notify us about reviews that violate our Guidelines for Reviewers (US users, UK users). If the issue cannot be resolved, the review will remain offline. However, if the review can be brought in line with our guidelines, it will be temporarily hidden while we give the reviewer the opportunity to edit their review. If the problem is addressed, the review will be put back online.
  • Our fraud detection software has moved the review offline because it looks suspicious. Find out more about our unique fraud detection software here.