Set up location reviews

This feature is included in the Standard plan

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Trustpilot location reviews help you collect, manage, and display reviews for all your business’s individual locations.

To collect location reviews, you must first create the individual locations on your Trustpilot Business account.

It’s possible to add new locations in Trustpilot Business at any time. You can add them one at a time or in bulk.

Add multiple locations

The easiest way to add multiple locations is to import them in a CSV file.

  1. On Trustpilot Business, go to Settings > Public profile settings > Locations.

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  1. On the Locations page, click the Import locations button.

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Note: If you’ve already set up a location before, this button is called Import Multiple Locations.

  1. Upload a CSV file with these location-specific fields in the following order:
    • Location name
    • ID (this will be used when inviting customers to review the specific location)
    • Street address
    • Street address 2
    • ZIP code
    • City
    • State/Province/Region
    • Country code
    • Phone number
    • Website

Note: The correct COUNTRY CODE for the United Kingdom is GB.

  1. Check your CSV file to make sure that the location names follow our naming guidelines.
  2. Upload your CSV file, then review the information to make sure that your locations are uploaded correctly. If there are any errors, update the information.

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  1. Select the check box to confirm that you've read and followed our guidelines, then click Confirm the import.

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Add a single location

  1. On Trustpilot Business, go to Settings > Public profile settings > Locations.

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  1. On the Locations page, click Add locations manually.

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Note: If you’ve already set up a location before, this button is called Add one location.

  1.  On the Add one location page, you can enter the following information for each of your company’s locations:
      • Location name (See our location naming guidelines here).
      • ID (this will be used when inviting customers to review the specific location)
      • Location URL
      • Headline
      • Description
      • Phone number
      • Street address
      • Street address 2
      • ZIP code
      • City
      • State/Province/Region
      • Country
  2. Click Add location.

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