Support Add-on Module

This feature is part of the Support add-on module.

Get the module

Work directly with our in-house experts to develop and deploy your review strategy and make sure your Trustpilot experience runs smoothly. Here’s a breakdown of the features that come with the Support Add-on Module.

This Add-on is ideal for businesses that want guidance from our Support specialists, who know the platform better than almost anyone. They can help you with a range of issues, from troubleshooting specific problems to helping you get the most out of your Trustpilot implementation. With this module, you’ll have access to:

A dedicated Customer Success Manager (CSM)

When you upgrade to our Standard plan, you’ll be assigned a CSM. They’re the first point of contact for all questions regarding your Trustpilot account, and can provide best practice and reputation management advice. They’ll be ready to help you with upgrades, Add-ons, changes to your payment details, or cancellations. This article explains more.

More options for Support assistance

Our knowledgeable Support Agents are available to provide technical assistance for the Trustpilot platform. With this add-on, you’ll be able to reach Support in more ways, making it easy to find the most convenient method for your needs. You’ll be able to access our live chat and get real-time support or take advantage of our callback service and speak directly with an agent over the phone. Read more about these options here.

To get this module, sign up here or get in touch with your Trustpilot Business account manager.