Use our AI to deep-dive into your feedback and gather insights into specific topics of interest. You'll get a deeper understanding of your feedback and a clearer idea of actions you can take to improve your service.
Access review insights
Review insights provides you with dashboards that let you analyze your reviews, locate trends, and monitor your customers’ experiences, in order to pinpoint issues across sentiments, topics, and star ratings. The feature uses machine learning technology to automatically detect topics in your reviews and generates data that tracks their development. Check out this article to learn more.
Create custom topics
By default, review insights gives you a list of preselected topics, such as ‘Customer service’ or ‘Website’. But you can also define and track your own custom topics to tailor insights specifically to your company or industry. Learn how to do it here.
Generate trend reports
You’ll be able to create a monthly review insights report, which gives you statistics and insights based on an automated analysis of the reviews you received during the selected month. You can also create a custom report, which could cover a specific selection of topics of your own choosing, which you can then send to others working for your business. You can read more here.
To get this module, sign up here or get in touch with your Trustpilot Business account manager.