Curious about the label displayed on a review? Learn the meaning behind our review labels in this article.
A review that’s marked “Invited” indicates that the business invited the reviewer to write it by sharing a link leading directly to their review form. This invitation can be sent through one of our Manual invitation methods or sent outside of Trustpilot systems.The review was then written and posted through this link.
A review that’s marked “Redirected” indicates that the business shared a Company Domain Link on their website leading to their company profile page on Trustpilot. The review was then written and posted through this link.
Note: Links from TrustBoxes will not be labelled as "Redirected".
A review can be marked "Verified" for two reasons. The first indicates that the business has invited the reviewer to write the review through one of our Automatic invitation methods. The second indicates that the review was flagged, and our Content Integrity Team has verified valid documentation that the reviewer has had a genuine experience with the business.
You can read more about our Content Integrity Team’s verified reviews here.
A review that’s not labelled is an organic review. This indicates that a reviewer logged into Trustpilot on their own initiative to write a review about their experience with a business. The reviewer was not invited by the business.
The key below shows which review collection method corresponds to each label, and whether or not reviews collected this way count towards Google Seller Ratings.
Review collection method
Counts towards Google Seller Ratings?
|Company Domain Links||“Redirected”||No|
No for Basic Invitations
|Reviews verified by Content Integrity||“Verified”||Dependent upon the review collection method used|