Transparent Flagging - Get an overview of a company’s review flagging activities

To ensure that Trustpilot’s platform has as many genuine and constructive reviews as possible, we allow companies to flag reviews they believe are in breach of Trustpilot’s guidelines.

To avoid misuse of the flagging function and maintain a balanced platform, Trustpilot investigates every flagged review, and we only remove reviews that are in breach of our guidelines.

Where can I see a company’s flagging activities?

The company's Activity page gives you an overview of all its flagging activities. You can reach it by clicking on "Go to the full overview" in the activities section on the right-hand side of the company's public profile page: 

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What flagging data is displayed?

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Reviews flagged:

The total number of reviews flagged by the company in the past 12 months.

Reviews placed back online by Trustpilot:

The number of reviews that were flagged by the company, investigated by Trustpilot, and subsequently placed back online.

Review isn’t in breach of Trustpilot’s guidelines for the selected reason(s):

The number of flagged reviews that Trustpilot has placed back online because our investigation found no breach of guidelines for the reasons reported by the company.

Reviewer resolved the breach of Trustpilot’s guidelines:

The number of flagged reviews where the reviewer resolved the breach by addressing the reason reported by the company, e.g. removing coarse language.

Reviews removed by Trustpilot:

The number of reviews that were flagged by the company, investigated by Trustpilot, and subsequently removed for being in breach of our guidelines.

Reviewer didn’t respond to Trustpilot’s request to resolve the breach of Trustpilot’s guidelines:

The number of flagged reviews where the reviewer didn’t respond to Trustpilot’s request to resolve the guideline breach.

Reviewer didn’t resolve the breach of Trustpilot’s guidelines:

The number of flagged reviews where the reviewer was not able or willing to resolve the guideline breach.