As the administrator of your Trustpilot Business account, you can assign roles to your teammates and set permissions. There are 3 roles you can choose from, to control what level of access you want to grant each user.
Each user that you add to your account will have to be given one of the following roles:
- Admin - Allows a user to do anything in Trustpilot Business, including managing company account settings. This user has access to all domains under the business's account.
- Manager - Allows a user to fully manage assigned domains. This user, however, cannot see company account settings.
- Review manager - Allows a user to manage reviews for specific domains and/or locations. This user can also showcase reviews with widgets.
For a full breakdown of account roles and their permissions, see the table below:
Reply, flag, tag, export
|Manage invitations settings||✓||✓|
|Set up integrations||✓||✓|
TrustBox widgets, Marketing Assets, etc.
|Analytics||✓||✓||Only available for users not limited to locations|
Manage company account settings
Billing information, account details, user management, API
|Manage public profile settings||✓||✓|
Manage personal profile settings
Personal account + email notifications
For businesses with locations, the Admin can limit the Review Manager’s access to a domain only, without granting permission to locations. This user would manage all reviews not associated with a location; for example, online orders.
You can learn how to change and manage these roles and permissions here.