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Introduction to Roles and Permissions

Build trust to find new customers and keep existing customers coming back for more.

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As the administrator of your Trustpilot business account, you can assign roles to your teammates and set permissions. There are 3 roles you can choose from, to control what level of access you want to grant each user.

Each user that you add to your account will have to be given one of the following roles:

  1. Admin - Allows a user to do anything in your Trustpilot business account, including managing company account settings. This user has access to all domains under the company’s account.
  2. Manager - Allows a user to fully manage assigned domains. This user, however, cannot see company account settings.
  3. Review manager - Allows a user to manage reviews for specific domains and/or locations. This user can also showcase reviews with widgets.

For a full breakdown of account roles and their permissions, see the table below:

Permission Admin Manager Review manager

Manage reviews

Reply, report, tag, export

Manage invitations settings  
Set up integrations  

Showcase reviews

TrustBox widgets, Marketing Assets, etc.

Analytics Only available for users not limited to locations

Manage company account settings

Billing information, account details, user management, API

   
Manage public profile settings  

Manage personal profile settings

Personal account + email notifications

Note: For companies with locations, the Admin can limit the Review Manager’s access to a domain only, without granting permission to locations. This user would manage all reviews not associated with a location; for example, online orders.

If you want to add multiple users to your account, you can learn how by reading this article.