Introduction to Automatic Feedback Service (AFS)

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Automatic Feedback Service is one of many tools that we offer to automate the collection of reviews. With AFS, you can automate the collection of both product and service reviews.

Automatic Feedback Service (or AFS, for short) is the easiest way to invite your customers to leave a review. AFS automatically sends review invitations to your customers after they make a purchase or have a service experience with your business.

With AFS, you'll receive more reviews and get better insight into what your customers think. You can then use those insights to improve customer satisfaction.

Set up is simple, and you can learn how to do it by reading this article.

Why use AFS?

With AFS, you can increase control over the information you include in your review invitations and optimize your invitation strategy. All reviews collected using AFS are considered as verified reviews, which increases trust and visibility. When paired with Structured Data Snippets, you can specify exact send time, pre-tag reviews, and even include the products your customers have purchased.

Adding these extra layers of functionality can make it easier to gain insights into your business, helping you to make smarter decisions. Check out our AFS FAQ article to learn even more about the feature.