Edit or delete a location

This feature is part of the Location Reviews add-on module.

Get the module

Has one of your business’s locations moved or closed? Here’s how to edit or delete an existing location.

Edit a location

  1. In Trustpilot Business, go to Settings > Profile settings > Locations.
  2. Click on the Edit button to the right of the location you’d like to edit.
  3. You can edit the Location name and all Contact information. You can also edit the Headline and Description for the location by choosing the options: Custom Headline/Custom Description for this location.
  4. Click Update.

Trustpilot Business Edit a location

Note: The URL of your location’s profile page contains the location name. If you change your location name, make sure to update links referring to your location’s profile page accordingly.

Delete a location

When the location has no reviews

In this case, you can easily delete the location yourself!

  1. In Trustpilot Business, go to Settings > Profile settings > Locations.
  2. Click on the Edit icon to the right of the location you’d like to delete.
  3. Scroll to the bottom and click Remove. In the pop-up window, confirm you want to remove this location. And that's it.

Trustpilot Business remove a location confirmation

When the location already has reviews

In this case, you'll need to ask us to delete the location. And we only delete locations that no longer exist.

Note that deleting a location won't delete its reviews — they'll still be visible on your business's main profile page.

  1. In Trustpilot Business, go to Settings > Profile settings > Locations.
  2. Click on the Edit icon to the right of the location you’d like to delete.
  3. Scroll to the bottom and click Request to remove. Tell us why you want to remove this location and click Send request. We'll review your request as soon as possible and let you know the outcome. If approved, the location will be removed.

Trustpilot Business request to remove a location form

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