Manage product attributes

This feature is part of the Product Reviews add-on module.

Get the module

Product attributes allow your customers to rate specific details about your products. Here we’ll explain what they are and how to manage them.

What are product attributes?

Attributes are a part of Product Reviews. They are the various characteristics of a product that can be rated individually by your customers. Product attributes could be, for example: quality, design, and value for money.

Attributes are currently available for the “apparel,” “accessories,” and “electronics” product categories. If you have products in other categories, customers can rate the general attributes “quality” and “value for money”.

Note: Attributes are automatically enabled for all your products when you send invitations for Product Reviews.

What are product attribute ratings?

Customers can rate a product attribute on a scale of 1 to 5 stars. Attribute ratings are separate, and do not affect the product’s overall rating.

Add a product attribute 

You can add three extra attributes per product. To add, follow these steps:

  1. From your Trustpilot Business account, navigate to Reviews > Product Reviews > Product Attributes.
  2. Find the category you’d like to add to. Click + Add attribute.

  1. In the dialog box, choose up to three extra attributes. Click Save attributes.

Disable product attributes

Don’t want product attributes? No problem. To disable them follow these steps:

  1. From your Trustpilot Business account, navigate to Reviews > Product Reviews > Settings.

  1. Under Settings, slide the Ask customers to rate your product attributes toggle to NO.

Request a product attribute

We don't support custom attributes for now. However, you can suggest one if you can’t find what you’re looking for and we’ll review it. To suggest one, follow these steps:

  1. From your Trustpilot Business account, navigate to Reviews > Product Reviews > Product Attributes.
  2. Under the relevant category, click + Add attribute.

  1. In the dialog box, scroll to the bottom of the available attributes list. Click + Request attribute.
  2. Enter the attribute that you would like to suggest in the text field. Click Request.