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​FAQ: We no longer provide API support for TLS 1.0 and TLS 1.1

Trustpilot will disable TLS protocols 1.0 and 1.1 due to security risks. If you use these older versions after August 23rd, 2018, your API integrations will no longer function correctly. Make sure to use the standard TLS 1.2 version instead.

Am I affected by this change?

TLS protocol 1.0 and 1.1 are rarely used, but reach out to your developer to make sure that you are using the secure TLS protocol 1.2.

What is TLS?

TLS is an encryption protocol used for web traffic, which includes calling Trustpilot APIs to make it secure.

Why is Trustpilot deprecating the older versions?

TLS protocol version 1.0 and version 1.1 are old and that poses many security risks. TLS protocol 1.2 is the standard and secure version, so we’ll continue to support it after August 23rd, 2018.

How do I support TLS 1.2 in my integrations?

Check that your software and libraries support TLS 1.2. Here’s a helpful resource for your developer.

What if I don’t upgrade my integrations to TLS 1.2?

API requests made to Trustpilot APIs will fail with an error code, and the call will not succeed.

Other resources:





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