We’ve collected answers to important GDPR- and privacy-related questions to help you understand how we protect your data and what you can do to manage your privacy.
We want you to feel comfortable and confident about using Trustpilot to share your experiences, so we give you control over what type of information is shown and where.
Protecting your personal data
How does Trustpilot make sure my data is safe?
You can also learn what we do to keep your data safe, and see how we make sure we meet privacy regulations such as the GDPR.
Find out what information we collect
What information does Trustpilot collect about me and what do you use it for?
How can I see what data Trustpilot has about me?
You can get an overview of your personal data by accessing your account on Trustpilot and going to My Settings. You can quickly and easily find out what data we have about you and how to edit, download, or even delete that data.
I didn’t know I had an account on Trustpilot. What does this mean about my data?
You control what’s shown and what’s shared
Why do I need a user profile?
There are number of reasons why you need to have a user profile if you write reviews on Trustpilot. We may need to email you if there’s a problem with your review, for example.
How do I make my user profile more private?
We always keep your data safe, but some information connecting your user profile to your review(s) is publicly visible. You’re free to edit your profile to change the information displayed about you on Trustpilot if you wish, or to update and correct details associated with your account. You can also update your reviews, delete any you don’t want shown, or write new reviews.
Can I change my username to something other than my name?
You can use a pseudonym or change your username to something that makes you less identifiable, or even anonymous, if you like.
Do I need to include a photo on my account?
You’re free to decide whether or not you want to include a photo on your Trustpilot user account. If you’ve already uploaded a profile picture, you can change it or delete it at any time.
Can I adjust my social settings and sharing of information?
You can control what information you share between Trustpilot and Facebook. See our article on how to change your social settings.
What data does Trustpilot share with the company I’ve reviewed?
When you write a review, the only data we share with the company you've reviewed is any reference number you’ve inserted (if you included one). Once you post your review on Trustpilot, the company you’ve reviewed — and anyone reading reviews on Trustpilot — can see your review, your username and any profile picture you've included.
Who sees my reference number?
To write a review, you may be asked to provide a reference number, order ID, user number or similar. Only the reviewed company and Trustpilot will be able to see it and connect your review with your order or experience.
Can I delete my account?
If you no longer wish to write or display your reviews on Trustpilot, you can delete your user profile. However, be aware that this will delete your account and all of your reviews associated with it and we won’t be able to recover them.
How can I delete my review invitations data?
If you’ve been sent any invitations to write reviews on Trustpilot from companies who use our services, there will be data associated with these invitations. To delete these data, please contact those companies directly. They are the data controllers for the data and can therefore delete it for you.
You can see which companies have sent review invitations to you using our services. Log into your account, select My Settings, then go into the See your Trustpilot data section using the Click here link. Scroll down to the heading When companies ask for your data and click on the link in that section to see company review invitations sent via Trustpilot.
You can adjust the visibility of your reviews
Who can see my reviews?
Your reviews appear on Trustpilot’s platform, and potentially other places, such as the websites or social media channels of the business you reviewed if they choose to feature your review. Your review may also be displayed when people do Google searches that bring up the company you reviewed.
I’ve signed up to Trustpilot with my Facebook account. Are my reviews on Facebook?
We’ll never post to Facebook on your behalf, but if you’ve chosen to connect your Trustpilot profile with your Facebook account, any of your Facebook friends who also use Trustpilot may be able to see your reviews. You can stop your reviews showing up for your Facebook friends by adjusting your settings to unlink your Trustpilot profile from Facebook.
I have reviews that I want to change or don’t want visible
You control which of your reviews are displayed on Trustpilot. You can update your reviews, or — if you don’t want them displayed — permanently delete them from Trustpilot.
Unsubscribing from Trustpilot messages
I don’t want to receive so many emails from Trustpilot!
You can adjust whether or not you receive all of the types of emails we send out — including promotional messages. However, if you want to have reviews on Trustpilot, we need to be able to send you important account or service-related messages, so you can’t avoid all communication. Take a look at our information on unsubscribing here.
I don’t want to get invitations to write reviews on Trustpilot
If you don’t want to receive emails that invite you to review companies on Trustpilot, we can unsubscribe you from all review invitations sent using Trustpilot's systems. If you change your mind, you can always resubscribe. Please note, however, that companies may still be able to email you review invitations using their own systems.
Still got questions?
For specific questions on privacy
If you have privacy-related questions, feel free to get in touch with our Privacy Team at firstname.lastname@example.org.