How to unsubscribe from Trustpilot emails

We only want to send you emails that you want to receive, so we've included an unsubscribe link in most of our emails. But there are some messages we must be able to send you — for example, emails about forgotten passwords or account information messages.

What kinds of emails can I unsubscribe from?

You can unsubscribe from emails about:

  • New features on Trustpilot
  • Inspiration
  • Your reviews: Who did you help?
  • Review invitations from businesses

Note: We're only able to unsubscribe you from review invitations sent using Trustpilot's automated systems. Businesses may still be able to send you invitations through their own systems.

Unsubscribe via the unsubscribe link in an email

The types of emails you can unsubscribe from will contain an unsubscribe link at the bottom, for example:

unsubscribe-link-email.png

For review invitation emails from businesses, when you click on the unsubscribe link you'll have two options — unsubscribe from future review invitations from the specific business that sent you the invitation, or from all businesses using Trustpilot.

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Unsubscribe via your Trustpilot user account

You can also choose which types of emails you'd like to receive by adjusting your user account settings:

  1. Log into Trustpilot.com
  2. Under your user icon in the top right-hand corner, select My settings from the drop-down menu.
  3. Scroll down to Email settings and select your preferences.
  4. Select the Save email settings button.

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Resubscribe

Accidents happen. If you've clicked the unsubscribe link in an email by mistake and want to opt back in immediately, click the resubscribe button in the onscreen confirmation message.

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You can also resubscribe directly from your Trustpilot account:

    1. Log into Trustpilot.com
    2. Under your user icon in the top right-hand corner, select My settings from the drop-down menu.
    3. Scroll down to Email settings and select your preferences.
    4. Select the Save email settings button.

Which emails can't I unsubscribe from?

You can't unsubscribe from account- and service- related emails because we need to make sure you receive these important emails. For example, if you ever forget your password and need to reset it, we need to be able to send you a message so we can help you.

This also includes the emails you get when you sign up to Trustpilot or write a review for the first time. Your first email from us contains login details and important information about how you can set up your account.

If you don't want to receive any account- or service-related emails at all, you can delete your Trustpilot account and your reviews.

 

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