Table of contents
Take a look at our tips and best practices to make sure you’re using the Trustpilot platform correctly and staying within our guidelines.
Guidelines for Businesses
The best way to make sure you understand what's allowed and not allowed when using the Trustpilot platform is to read the guidelines. The key points are fairly straightforward, but we've also summarized them in a quick guide.
Tips and best practices
We've put together a few pointers to help make sure you’re complying with our guidelines and getting the best experience out of Trustpilot:
- If you're sending out invitations to your customers to review you on Trustpilot, read the best practices for creating review invitations.
- If you're looking to respond to reviews written about your business, see our tips for responding to all reviews, and our article dedicated to handling negative reviews.
- See what to do if you disagree with a reviewer's version of events in our article on factual disputes here.
- If you want to flag a review that breaches our Guidelines for Reviewers (UK version, US version), find out more about the flagging reasons and process here.