Send service review invitations by uploading a file with customer data
If you want to invite customers to write service reviews, you can create a CSV file that contains their information, then import it to your Trustpilot Business account.
All New (paying and free) customers will have 90 days from first use to upload a file with customer data. The amount you can send will depend on your pricing plan as follows:
- Free: 100 per month
- Standard: 500 per month
- Growth: 750 per month
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In Trustpilot Business, go to Get reviews > Invitation methods. Scroll down and click Try a different way to get reviews.
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Select Simple File Upload.
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Click Select file and upload your CSV file. The columns in the CSV file must include the following data in this order:
- Customer email
- Customer name
- Reference number
You can learn how to create this CSV file here.
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Check your customer data to make sure it's correct, then click Next.
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In the Sender name field, enter your sender information. Then select the Reply-to email address you would like the invitation to be sent from in the drop-down menu. Click Next.
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In Create your invitation email, click Select template.
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In the dialog box under Optimized templates by Trustpilot, choose the language and template you would like to use for your invitation. Click Select this template.
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In the Send your customers to this website to write their review drop-down menu, select the local Trustpilot website that you want to send your customers to when they write their review. Click Next.
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Review your data. If you're satisfied, click Send Invitations.