Send invitations by uploading a file with customer data (service reviews)

This feature is included in the Free plan

Get started now

If you want to invite customers to write service reviews, you can create a CSV file that contains their information, then import it to your Trustpilot Business account. Here’s how.

  1. From your Trustpilot Business account, navigate to Get reviews > Invite Customers.
  2. Under Invite manually, select Upload a file - Service reviews.
  3. Click on Select file and upload your CSV file. The columns in the CSV file must include the following data in this order:
    • Customer email
    • Customer name
    • Reference number

  1. Check your customer data to make sure it's correct, then click Continue.
  2. In the Sender name field, enter your sender information. Then select the Reply-to email address you would like the invitation to be sent from in the drop-down menu. Click Continue.

  1. In Create your invitation email, click Select template.

  1. In the dialog box under Optimized templates by Trustpilot, choose the language and template you would like to use for your invitation. Click Select this template.
  2. In the Send your customers to this website to write their review drop-down menu, select the local Trustpilot website that you want to send your customers to when they write their review. Click Next.

  1. Review your data. If you're satisfied, click Send Invitations.