Choose a username
When you open a Trustpilot account, you’ll need to choose a username that will be visible on your reviews. Change it anytime to stay anonymous or be easily identifiable.
What can I use as my username?
It's up to you what name you want to use on Trustpilot. Some people like to keep it simple and just use their first name. Others are okay with showing their full name.
If you’d rather stay anonymous, that’s totally fine too. Just pick something that’s appropriate and follows our rules (like no hate speech, bad language, or pretending to be someone else). Keep in mind, usernames are not unique, so you might see other users with the same name—for example, there could be multiple users called "Jane Smith" on Trustpilot.
How to change your username
Want to change your username? Here’s how:
- On Trustpilot.com, click your user icon at the top right.
- Choose My Settings from the menu.
- Under Personal settings enter a new username in the Name (publicly visible) box. Your new username should be 2 to 30 characters long and can’t include numbers or special characters like "#&@+( ) ".
- Click Save information to confirm. It might take up to 20 minutes for your changes to show up.
Why is my full name showing?
- If you signed up using Facebook or Google, your Trustpilot username will match the name on that account. This happens because you agreed to share certain info, like your name and profile picture, when you signed up. You can learn more about this in our Privacy Policy.
- If you wrote a review because a business invited you, we might have used the name they gave us. If they used your full name, that’s what will show as your username.
What if I don’t recognize the name on my account?
If the name on your account doesn’t look right, here’s why that might be:
- Invited review: If you wrote a review after being invited, the business may have provided the name. They might have used a default like “customer” or made a typo.
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Shared email: If you share an email address with someone, your account might show their name. You can update your name in the settings by following the steps above.
If the other person wants their own account, they can make a new one with a different email address. If you want to stop sharing an email address, both of you can create new accounts and delete the shared one. Just remember, deleting the account will erase all reviews unless you merge it with a new account. - Deceased user in shared account: If the account is in the name of someone who has passed away and you share the email, you can update the name in the account settings if you’re the email owner. If the deceased person owned the email, you can delete the account.
If none of these reasons explain the issue, feel free to contact us.