Choose a username
A username is required for every Trustpilot user account, and is publicly visible next to each review you write. Your username is not permanent, so you can choose a new one at any time. How you choose yours will depend on whether you’re happy to be identifiable or wish to retain a degree of anonymity.
What can I choose as my username?
You're free to select a username of your choice. Many of our reviewers choose to keep it simple and use their first name only, while others are happy to display their full name.
If you'd prefer to be anonymous, you can choose something other than your name—just make sure it's appropriate for a review platform and in line with our Guidelines for Reviewers (US version, UK version). For example, your username shouldn't seek to impersonate somebody else, or include anything offensive like hate speech, profanities, defamatory statements, or advertising.
Trustpilot uses your email address as the unique identifier for your account, so it's possible that other reviewers may have the same username. For example, there may be more than one reviewer with the username "Jane Smith" on Trustpilot.
Why have you used my full name?
If you wrote a review in response to an invitation, we created your profile with the details provided to us by the business who invited you to review them. If they used your full name, then that’s the username automatically assigned to you on Trustpilot.
Change your username
On Trustpilot, click your user icon in the top right-hand corner. Select My Settings from the drop-down menu.
Under Personal settings, enter a new username in the Name (publicly visible)*.
Your username must be between 2 and 30 characters, and cannot include numbers or special characters such as “#&@+[ ]( )”.
Click Save information to confirm.
It can take up to 20 minutes for any changes you've made to appear on Trustpilot.
I don’t recognize the name on my account
If you don’t recognize the name on your account, this could be for a few reasons.
- If you wrote a review in response to an invitation, your profile was automatically created with the details provided to us by the business who invited you to review them.
It's possible that they used a default such as ‘customer’ if they didn't have your name or made a mistake in entering your name.
You can update your name within your settings, following the steps above.
- Your account was created using a shared email address. If your email is used by two or more people, you may notice emails addressed or reviews attributed to the other user.
If you are the Trustpilot account holder and owner of the email, you can update your name within your account settings, following the steps above.
If the other email user(s) would still like to have a Trustpilot account, they can create a new account with a different email address.
If you'd prefer to remove the joint email address for individual email addresses, you can both create new accounts and delete the account created with the shared email address. When the account is deleted, all reviews will be lost - however, you can consider merging the previous account to your new account.
- The account is using a shared email with two or more people, however the account is in the name of someone who is deceased.
If you're the Trustpilot account holder and owner of the email, you can update your name within your account settings, following the steps above.
If the Trustpilot account holder and owner of the email address is the deceased, you can delete the account.
If none of these options apply and you are concerned about your account, please contact us.