Make an automatic payment with a credit card

Setting up automatic payments using a credit card is the simplest way to make sure you never have to worry about paying an invoice on time.

It's quick and easy to set up, and requires no further input from you unless your card details change.

Is this like a direct debit?

Not exactly. Although, like a direct debit, your payment is made on a predetermined date.

The main difference is that a direct debit is an agreement with your bank. It's connected to your bank account rather than your card.

A recurring credit card payment is set up to your specific card and is not connected to any bank account.

How do I set it up?

Contact your account manager or the Accounting department at Trustpilot. Make sure you include your account (customer) number and your business' website address (domain name).

To find your account manager's details, log in to your Business account, and click on the circled question mark in the upper-right corner. Their name and contact information will appear at the bottom of the drop down menu. You can also contact the Accounting department using our contact form.

Once you've sent your request, your account manager or a member of our Accounting Team will respond to you within 2-3 business days.

How do I change my payment details?

You can change your payment details by going to Trustpilot Business. Then you'll need to go to Settings > Billing > Change payment method. This feature is available to all users with an admin role.

What if I change my mind?

If you decide later on that you'd rather not pay using automated payments, reach out to your account manager or a member of our Accounting Team at least 30 days before your next payment date.

What type of card can I use?

We accept VISA debit and credit cards, Mastercard and American Express.

Are there any other ways I can pay?

Yes. In addition to automated credit card payments, we also accept payment by bank transfer, one-off credit card transactions, or PayPal. You can pay by check if you're in the USA, and if you're in the UK, you can set up a direct debit agreement with your bank.

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