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​Automatic payments via credit card

Setting up automatic payments via credit card is the simplest way to make sure you never have to worry about paying an invoice on time, so you can get on with everything else.

It's quick and easy to set up, and requires no further input from you unless your card details change.

Is this like a Direct Debit?

Not exactly, although there are similarities in that, like a Direct Debit, the payment is taken on a predetermined date.

The main difference is that a Direct Debit is an agreement with your bank, and is connected to your bank account, as opposed to your card.

A recurring credit card payment is set up to your specific card, and is not connected to any bank account.

How do I set it up?

To set up automated payments, you need to contact your Customer Success Manager, or the Accounting department at Trustpilot, making sure to include your account (customer) number and your business' website address (domain name).

You can find your Customer Success Manager's details by logging into your Business account, hovering over your name in the top right hand corner and clicking Get in touch. Alternatively, you can contact the Accounting department via our Contact Form.

Once you have submitted your enquiry, either your Customer Success Manager or a member of our Accounting Team will respond to your request within 2-3 business days.

What if I change my mind?

If you decide later on that you'd rather not pay via automated payments, reach out to your Customer Success Manager or a member of our Accounting Team, giving at least 30 days' notice in advance of your next payment date.

What type of card can I use?

We accept VISA, both debit and credit, Mastercard and American Express.

Are there any other ways I can pay?

Yes, as well as automated credit card payments, we also accept payment by bank transfer, one-off credit card transaction, PayPal and, in certain territories, check.

You can find out more about each of these methods in this article.

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