Hello! How can we help?

Browse the Trustpilot Support Center to find info on Google Seller Ratings, Rich Snippets, TrustBoxes, Product reviews, plus how-to guides for editing your reviews and account settings

​Your Trustpilot invoice explained

This article explains each element of a Trustpilot invoice, which can be issued in several different languages, according to your account preferences.

1. Company name and address

Your company's name and address according to the details you provided when you set up your account.

2. Invoice number

The unique reference number given to each invoice we send. This lets us identify it in our system.

3. Date of invoice

The date the invoice was created.

4. Due date

The date that the invoice must be paid to avoid late fees.

5. Terms of payment

The length of time that the invoice must be paid according to the terms in your contract.

6. Customer number

The unique reference number that identifies your company.

7. Customer PO number

The unique reference number, or purchase order (PO) number, that you provided to us. Not all companies provide us with PO numbers, so this field may be blank.

8. VAT number

Your company's registered VAT number if you are based in an EU country.

Note: If you are based in an EU country and do not have a valid VAT number, you will be charged 25% VAT. This only applies to companies who receive invoices from Trustpilot A/S.

9. Description

A brief description of the product or services you currently pay for with Trustpilot. Most invoices will only have one or two items, such as Pro Plan or Enterprise Plan. Each item appears on a separate line.

10. Invoice period

The length of time that this invoice covers.

11. Quantity

The quantity of each item that is included in the invoice amount. In this example, the price includes 3,000 service review invitations per month.

12. Price

The price of each item on the list, including any multiples.

13. Invoice totals

The total invoice amount. This is broken down into:

  • The Total without VAT
  • The total amount of VAT
  • The Invoice total, which includes both amounts

14. Payment information

Information on how you can make a payment. This includes how to set up regular automated payments, and bank details for payment by wire transfer. You can also find out who to contact with questions about your invoice and for information on overdue payment fees.

Comments

0 comments

Please sign in to leave a comment.