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​Your Trustpilot invoice explained

This article explains each element of a Trustpilot invoice, which can be issued in several different languages, according to your account preferences.

1. Company name and address

The name and address of your company, according to the details you provided us when you set up your account.

2. Invoice number

The unique reference number which is given to each invoice we send, to enable us to identify it in our system.

3. Date of invoice

The date on which the invoice was created.

4. Due date

The date by which payment must be made to avoid late fees.

5. Terms of payment

The length of time in which the invoice must be paid, according to the terms in your contract.

6. Customer number

The unique reference number which helps us to identify your company.

7. Customer PO number

The unique reference number, or purchase order (PO) number, provided to us by you. Not all companies provide us with PO numbers, so this field is sometimes blank.

8. VAT number

Your company's registered VAT number, if you are based in an EU country.

Note: If you are based in an EU country and do not have a valid VAT number, you will be charged 25% VAT. This only applies to companies who receive invoices from Trustpilot A/S.

9. Description

A brief description of the product or services you currently pay for with Trustpilot. Most invoices will only have one or two items, such as Pro Plan or Enterprise Plan. Each item will appear on a separate line.

10. Invoice period

The length of time that this invoice covers.

11. Quantity

The quantity of each item which is included in the invoice amount. In the pictured example, the price includes 3,000 service review invitations per month.

12. Price

The price of each item on the list, including any multiples.

13. Invoice totals

The total invoice amount, broken down into the Total without VAT, the total amount of VAT on its own, and the Invoice total including both amounts.

14. Payment information

Information on the ways in which you can make a payment, including options to set up regular automated payments, and bank details for wire transfer, as well as instructions on who to contact regarding your invoice and information on overdue payment fees.

If you have any questions regarding your invoice, get in touch with the Accounts Department here.

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