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​Your Business Account and billing information - FAQ

We know that, from time to time, you might have questions relating to your account. We've compiled this handy list of FAQs to help you out with some of the most common queries.

Who is my Customer Success Manager?

You can find the name of your Customer Success Manager by logging in to your Business account, hovering over your name in the top right corner of the screen and selecting Get in touch from the drop-down list.

This will bring up a new page containing the contact details you need to get in touch with your Customer Success Manager. If you are on a free plan, you will be directed to the Support Center.

How can I change my billing information or payment details?

The best way to change any details on your account is to contact your Customer Success Manager directly.

My company's VAT number has changed - how do I let you know?

As with your billing information and payment details, the best way to change any details on your account is to contact your Customer Success Manager directly.

I have a question about my invoice, who should I ask?

In the first instance, it would be best to contact your Customer Success Manager, who can then refer you to the correct department, if they are unable to help.

What ways can I pay my invoice?

We accept payment via the following methods:

  • Recurring credit card payments
  • Single credit card payments
  • PayPal
  • Wire transfer

For more information about the different ways you can pay, click here.

The URL for credit card payment on my invoice does not work

The URL printed on your invoice is actually a shortened version of the URL you need to use, since the full version would take up several lines of text.

Since we send all invoices in electronic form, the best way to follow this link is to click it. Typing it into the address bar will not work, as you will be missing vital parts of the text.

Who can I contact if I wish to upgrade or make changes to my Trustpilot account?

Your Customer Success Manager is the first point of contact for all queries relating to your account, and changes you wish to make. This includes upgrades, add-ons and cancellations.

Where can I find our contract renewal date?

You can find this information on your own copy of your contract. If you don't have a copy of your contract handy, you can contact your Customer Success Manager, who will be able to help you.

I'd like some advice about optimizing my account, e.g. invitation methods, increasing conversions, driving traffic, utilizing new features, etc. Who should I speak to?

Your Customer Success Manager will be happy to schedule a call with you to go through any questions you have regarding optimizing your account.

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