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Sometimes you may have questions relating to your account. We've put together this handy FAQ to help you out with some of the most common questions.
Who's my Customer Success Manager?
Log in to your business account to find the name of your Customer Success Manager (CSM). Point to your name in the upper-right corner of the screen, and select Get in touch from the drop-down list.
The Get in touch page contains your CSM's name and their contact details. If you are on a free plan, you'll be directed to the Support Center.
How do I change my billing information or payment details?
Contact your CSM directly to change your account details.
My company's VAT number has changed. How do I let you know?
Get in touch with your CSM to let them know about any changes to your account.
I have a question about my invoice. Who should I ask?
Contact your CSM if you have any questions. If they can't help you, they can refer you to the correct department.
Where can I find or get a copy of my bill?
Contact your CSM for a copy of your bill.
How can I pay my invoice?
You can pay your invoice using:
- Recurring credit card payments
- Single credit card payments
- Wire transfer
Note: If you're a customer from the UK, you can also set up a direct debit agreement with your bank to pay your invoice.
The URL for credit card payment on my invoice doesn't work. What do I do?
The URL printed on your invoice is actually a shortened version of the URL you need to use, since the full version would take up several lines of text.
We send all invoices in electronic form, so the best way to access it is to click the link. You shouldn't type the link in the address bar because it will be missing important parts of the text.
Who can I contact if I want to upgrade or make changes to my Trustpilot account?
Your CSM is the first point of contact for all questions about your account, and for any changes you want to make, such as upgrades, add-ons, and cancellations.
Where can I find my contract renewal date?
You can find this information on your own copy of your contract. If you don't have a copy of your contract, ask your CSM for assistance.
I want some advice about optimizing my account, for example, invitation methods, increasing conversions, driving traffic, or utilizing new features. Who should I talk to?
Your CSM will be happy to schedule a call with you to answer any questions you have about getting the most out of your account.