If you are a Trustpilot Business customer on one of our paid accounts such as Pro or Enterprise, there are a number of ways in which you can pay your invoices.
Automatic payment via credit card
You can choose to set up your payments to be taken automatically from a credit or debit card.
This is the most convenient method of payment that we offer, as the payment will be automatically taken on the same date each month, with no further action required unless you change your card details, in which case you'll need to let your Customer Success Manager know.
More and more of our customers are now choosing this method, as it allows you to concentrate on other elements of your business, whilst providing peace of mind that payments on your account will always be up to date.
To set up automatic payments, contact Trustpilot's accounts department, or speak to your Customer Success Manager. We accept VISA debit and credit cards, Mastercard and American Express.
Payment via wire transfer
You can transfer the full invoice amount by direct wire transfer.
We provide you with all of the information you need in order to do this on your invoice, including Trustpilot's own bank account details.
In order to carry out a wire transfer, you will need to communicate with your bank. It is often possible to pay invoices online or through a mobile app, but different banks have different services available, so you will need to check which method your bank supports.
Note: If you are based outside of Denmark, the UK or the USA, you will need to pay via international wire transfer. Again, your bank will be able to assist you in arranging this.
Payment by credit card or PayPal
We also accept one-off credit card payments, and payments via PayPal.
To pay this way, click the link provided in your electronic invoice. You will find this towards the bottom, under the text that reads: For payment by credit card or PayPal, please use the link below:
Note: Please be sure to click the actual link, rather than trying to type the address into your browser. This is because the actual web address for our payment service is extremely long, and a shortened version is displayed on our invoices.
We accept VISA debit and credit cards, Mastercard and American Express.
Payment by check (cheque)
With recent advancements in banking and banking security, payment by check is fast becoming a thing of the past in Europe.
For this reason, payment by check is only a standard payment option for customers in the USA.
Questions regarding payments
If you have any questions relating specifically to your invoice or payment method, you should contact the Accounts Department.
Any questions regarding your account or contract should be directed to your Customer Success Manager. If you're not sure who that is, you can find their details by logging into your Business account.