Our OpenCart 3.0 integration allows you to automate your review collection for service and product reviews, add multiple TrustBox widgets, and invite customers to write reviews. 

We don’t currently have a sandbox environment available for testing purposes. This integration is not compatible with Internet Explorer.

This article is for OpenCart version 3.0. If you're using version 2.0-2.2x or 2.3x, check out this article.

Install the integration

Download the integration

1. In Trustpilot Business, go to Integrations > Ecommerce > OpenCart.
2. Under Select OpenCart version, use the dropdown to select the relevant version. Click Download zip file.

Install the integration

1. In OpenCart, go to Extensions > Installer.
2. Click Upload. Select the plugin file you just downloaded, and click Open.
3. Once the extension has been successfully uploaded, go to Extensions. Under Choose the extension type, use the dropdown to click on Modules.
4. A list of modules will appear lower down, on the same page. Find the Trustpilot integration and click the green Install button.
5. Once the extension has been installed, click Edit.
6. Choose your Business Unit from the drop-down menu. Select the checkbox to accept the terms and conditions. Click Confirm.

If you're using OpenCart 3.x, you'll need to clear your cache. Go to Dashboard > Developer Settings and click Refresh.

Manage the integration

Once you've installed the integration, the Trustpilot tab is available in your OpenCart admin panel. You can find it on the left-hand panel. From here, you can manage your settings, send review invitations, and add a widget.

Send review invitations

Set up invitations

An order from your OpenCart web store automatically triggers an email invitation to your customer to write a service review on Trustpilot. Here’s how to set up it up:

1. In OpenCart, go to Trustpilot. Click Invitation settings.
2. Configure the Invitation Trigger by choosing between two options. Order confirmed sends an invitation to customers while their order is processing. Order completed sends an invitation when their order is completed.
3. You can also configure your Sender Name, Reply-to Email, Trustpilot website, and Send Delay. You can also choose your email template and language.
4. Click Save changes.

Include product review invitations

If you use product reviews for your business, you can turn on the option to include them in your invitation emails.

1. In OpenCart, go to Trustpilot. Click Product Reviews.
2. Under Turn product review invitations on, activate the Enable to start getting product reviews toggle.
3. Fill in the SKU (Stock Keeping Unit), GTIN (Global Trade Item Number) and MPN (Manufacturer Part Number). These fields are optional.
4. Click Save changes.

Invite customers

You can choose to invite customers from the past 1 week to 6 months.

1. In OpenCart, go to Trustpilot. Click Past Orders.
2. Under Select all your orders from the past, choose the period you want.
3. Click Sync up orders to save.

Add or delete a TrustBox widget

Add a widget

You can add multiple TrustBox widgets to your web pages using your OpenCart integration.

1. In OpenCart, go to Trustpilot. Click TrustBox.
2. Under Choose a TrustBox, select the widget and layout you’d like to use.
3. Under Preview on, choose which page you would like to display the widget on. You can then preview it by dragging and dropping it onto your on-site display.
4. There are several options for configuring your widget. Once you are happy with the position and configuration, click Publish changes.

Delete a widget

If you want to delete a widget, hover over it, and click on the trash bin. You can also Delete unpublished TrustBoxes or Delete all TrustBoxes from website by using the drop-down trash menu. Select the appropriate action, then click Publish changes.

Manage multiple stores

The following invitation features will be the same across all your stores:

• Turn product reviews off/on
• All settings in the Invitation tab, except Additional language settings.

The following invitation features can be configured separately for each individual store:

• Advanced product review settings
• Additional language settings
• Past orders

Use a different service review invitation template for each store

If the integration detects that you have multiple domains under the same business, you’ll be able to change the language settings for each store.

This feature is not supported if you configured your multi store setup using a 3rd party plugin.

The email template selected under Select settings for all websites will apply to all stores. To create an exception, click +Add additional languages. Then, you’ll be able to specify the email template for individual websites with the following setting options:

• Website: Select the website/store for which you want to use a different email template.
• Language: Filter for email templates to be shown in this language.
• Email template: Shows the service review email templates you have available in the chosen language.

Adding widgets across multiple stores in the same business unit

The integration’s widget preview will always show the first store you installed the plugin on. Publishing a widget on the Landing, Category, or Product page will publish the same widget across all of your stores within the business unit.

If you’d like to publish a different service review widget in each store, click Add a new page and add the web address of the relevant store.

This should only be used to add service review widgets.

Disconnect or delete the integration

Disconnect the integration

Don’t want to use the integration anymore? No problem. Follow these steps to disconnect it:

1. In OpenCart, go to Trustpilot. Click Settings.
2. Click Clear the Integration Key. Then click Save changes.

Delete the integration

If you'd like to delete the integration:

1. In OpenCart, go to Extensions > Installer.
2. Under Install History, find the Trustpilot file. Click on the trash bin, under the column Action.