We’ve made some changes to our API integrations. These updates boost performance, security, and scalability. Here’s how they might affect you.
January 25, 2025
You can follow the status of API update here.
Why is Trustpilot updating its API integrations?
These updates are designed to ensure long-term reliability and efficiency for your integrations, offering benefits such as:
- Improved API performance and reliability: Enjoy smoother, more dependable integrations.
- Enhanced security features: Experience greater protection, including a shorter refresh token expiry for added security.
- Increased scalability: Seamlessly accommodate your growing needs with improved scalability.
Will this update affect me?
If you use Trustpilot APIs, you may need to re-authenticate or update your integration settings to maintain functionality. If re-authentication is required, you’ll be notified by an error message. Detailed instructions will be provided in our email communications.
We’re working hard to minimize any disruption during the update. If downtime is unavoidable, we’ll inform you in advance and aim to restore services as quickly as possible.
What changes will I notice?
You likely won’t notice any visible changes. However, if you encounter any issues, feel free to contact our support team.
What do I need to do next?
- Log in to the platform where your Trustpilot APIs are integrated (e.g., CMS, CRM, or custom application).
- Follow the instructions in our email to re-authenticate or update your integration.
- After the update, verify that your integration is working correctly.
For more information, visit our developer site.