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[Webinar] Zendesk integration

We strive to make regular changes and updates as needed, however, due to the dynamic nature of Trustpilot’s business, content on this page may be out of date.

Evolve your customer service with our new Zendesk integration!

There is no denying that great communication is the key to a high quality Customer Service. Communicating with your customers builds Trust and reinforces your brand.

Watch this webinar and discover how the Zendesk Integration can improve the efficiency and productivity of your customer Service.

We will walk you through the following points

  • A quick Intro to Zendesk
  • The benefits for your customer service
  • A Product demo and best practices

For more information, please read our Zendesk Integration article.

Webinar Q&A

Here are some questions that were asked during the webinar

Can Trustpilot be used as a measure for ticket satisfaction?

As of now, no. But, you can tag your reviews to see which types of reviews you are receiving on the different tags.

What if the customer doesn't update the review but the issue is resolved?

There won't be any further messages from Trustpilot. We recommend that you send your customers instructions in order to update their review.

Will only the last reply in Zendesk be shown in Trustpilot?

Whenever you write a public comment in Zendesk, it will be used as the company reply to the review on Trustpilot. Any previous company replies will be overwritten.

Is this integration available for all Trustpilot accounts?

The integration is available for our Pro and Enterprise clients. Please reach out to your Customer Success Manager to learn more.

Is the customer's email address visible in the ticket?

Not at the moment. The email address will be visible in our business tool if it's a verified/invited customer, but if it's an organic review you will not be able to see the customers email due to legal and privacy issues.

For more information about this integration and to watch a brief demonstration video, see our blog.



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