Install Trustpilot's Zendesk integration

This feature is included in the Standard plan.

This feature is included in the Plus, Premium, Advanced, and Enterprise plans.

Our Zendesk integration allows you to streamline your business’s customer service. Manage all your service and product reviews from Zendesk without logging into Trustpilot or changing your workflow.

Download the integration

  1. In Trustpilot Business, go to Integrations > Customer Support > Zendesk.
  2. Click Download.

Install the integration

  1. In Zendesk, click the Zendesk Products icon. It's the one with 4 squares, next to your profile image. Select Admin Center.
  1. Expand the Apps and integrations drop-down. Under Apps, click Zendesk Support apps.
  1. Click Upload private app.

If you’ve installed this integration before, you must disconnect the old one before connecting the new one. Hover over the integration, click the wheel, then select Uninstall to do so.

  1. Enter an App Name, then click Choose File. Select the file you just downloaded from Trustpilot, then click Upload.
  1. On the next page, enable any role or group restrictions you’d like, then click Install.
  1. Once installed, go back to the Apps and integrations drop-down. Under Apps, click Channel apps, then click Trustpilot Reviews.
  1. Go to Accounts from the top menu, then click Add account. Select the domains you want to integrate with Zendesk. You'll also have the option to select which review ratings to include, as well review tags and product reviews. You can also choose to sync unanswered reviews.  Click Submit and on the next page, click Allow to confirm.

Once you’ve installed the integration, your service and product reviews will start appearing as tickets in Zendesk, where you can read and reply to them directly.

Up next Trustpilot's Zendesk integration: Reply to reviews

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