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Upgrade from Automatic Feedback Service (AFS) version 1.0 to 2.0

It's free to upgrade your Trustpilot account to use Automatic Feedback Service 2.0 instead of the earlier 1.0 version. There are a few steps involved depending on your setup. The following article will walk you through the steps - activating AFS 2.0 for your account, updating your email alias, replacing TP codes with structured data snippets, our recommendations, and testing options.

Activate Automatic Feedback Service 2.0 on Your Account

You can activate AFS 2.0 on your account by going to Automatic Feedback Service in the Business Portal and clicking on the Upgrade to AFS 2.0 for free button. When you have gone through the steps in the wizard, the Automatic Feedback Service settings page will update to display the new AFS 2.0 settings.

Send BCCs to the New AFS Email Alias

In order for us to be able to process your order confirmations with AFS 2.0, you need to update the email alias you're using to BCC Trustpilot. The wizard will guide you through this change.

Replace Any TP Codes With Structured Data Snippets

If you are using any special TP codes from AFS 1.0 in your order confirmations, you will need to change that so you use our new Structured Data Snippets instead. These new Snippets are a much better way of providing our system with special information than the old TP codes, as they add more functionality to AFS. They open up new possibilities, such as specifying the time of day the invitation should be sent, and the option to collect product reviews by allowing your customers to leave a product review together with a service review in the same invitation. Please note that you may need to upgrade your plan to access some of these features. 

Read more about Structured Data Snippet for Automatic Feedback Service (AFS)

AFS 2.0 no longer tries to find the customer’s name and reference number in the email that we receive from your system. We’ve made the choice to use Structured Data Snippets as the way of providing our system with additional information.

<script type="application/json+trustpilot">
{
  "recipientName": "Name MacNameson",
  "referenceId": "1234abcd",
  "recipientEmail": "customer@email.com"
}
</script>

If You Want to Test AFS 2.0

Your old AFS 1.0 email alias will continue to function in the background until you change your BCC function to the new AFS 2.0 email alias. This means that you can test AFS 2.0 by manually sending examples of your emails to the new alias. The emails should be structured like the real customer emails that you will be forwarding in the end.

Full Guides on Automatic Feedback Service 2.0

You can get more information on AFS 2.0 by reading these guides:

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