​FAQ - Using a Whitelist on Trustpilot

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What is a Whitelist?

A whitelist is a list or register of entities (e.g. IP addresses or email addresses) that have been granted a particular privilege, service, access or recognition. For example, a whitelist of email addresses or domain names are given delivery rights over an email blocking program / spam filter.

Is it Possible to Whitelist Trustpilot on My Server?

No, IP whitelisting is technically not possible with ANY Trustpilot service. The reason for this is that we use a cloud based system, where IP addresses and ranges change dynamically all the time.

What this means is that what might work today, won't necessarily work a day or even an hour from now.

How Can I Use Whitelisting on Trustpilot?

If you are using AFS to send invitations to your customers, you can create a whitelist of sender domains that specifies the domains that can trigger invites. This way Trustpilot knows what emails are allowed to trigger invitations to your customers.